Do you have a showroom where I can see each model?

We do not have a showroom. In order to keep costs down, we use our resources in other ways to keep prices low. By not having a showroom, we can offer the lowest prices on the web. We focus our energy on providing our customers with excellent customer service and outstanding prices. If you have any questions regarding a model feel free to contact us and we will be glad to help you.

Can I track my order?

Yes! You can track the status of your order anytime by pushing the Track your Order button on our homepage. You can see when your order was received, processed and shipped. This is a special feature to our site. You can track your package after it has been shipped to see where it is and when it should arrive. We also send out tracking numbers via e-mail once we receive them as a confirmation. In most cases you can track your package at http://www.ups.com/WebTracking/track?loc=en_US.

Do you do repairs?

We are an online retailer. In order to keep costs down so we can offer you the best price, we focus on our products and our customer service. Although we do not do repairs here, we will give you the necessary information to direct you to the closest place for repairs in your area.

What is a price match guarantee?

If you find any of our Autoharps and accessories cheaper on another authorized Oscar Schmidt dealer¡¯s website, we will match that price PLUS 10% of the difference. Just provide us with the URL. After confirmation, we will match any price of any other Oscar Schmidt dealer online.

How do you ship?

We use UPS ground for shipping within the continental US. Next day air, 2 day and 3 day deliveries can be arranged but must be arranged through a representative. Additional charges will be applied. We prefer to use UPS, but we can also ship FedEx if specified. Call us at (813) 920-7259 and we will be glad to assist you.

How can I contact you?

Feel free to contact us between 9 am and 5 pm Eastern time. You can reach us by calling (813) 920-7259, e-mailing sales@autoharpstore.com or by clicking on our Live Chat on our homepage to speak to a live representative.

Are your products brand new?

Our products are brand new and are still in original package. They are stored in our temperature controlled warehouse to prevent any damage or warping. Our first-in first-out inventory system assures that you will receive the newest Autoharp available.

How do I know if the product I want is available?

We carry almost all of our products in stock so we can deliver the product you want right to your door. If for some reason we do not have it in stock, we will inform you by e-mail. In most cases product can then be shipped directly from Oscar Schmidt. If you are looking for a product and you can not find it on our site, feel free to call (813) 920-7259 or e-mail us at sales@autoharpstore.com.

What if I can¡¯t find what I¡¯m looking for?

If you can¡¯t find a product that you are looking for, call or e-mail us. We are happy to assist you in finding the products that you need. We are an authorized Oscar Schmidt dealer. We can find just about everything that you are looking for.

How can I place my order?

You can place your order online with our easy ordering system. All you need to do is place your items in your shopping cart by clicking the add to cart button. When you have placed the items in your cart, you can enter your zip code and review your order and shipping costs before purchasing. Then all you need to do is checkout. You can also place your order with a representative by calling us anytime between 9 am and 5 pm Eastern time at (813) 920-7259.

What payments do you accept?

We accept Visa, Mastercard, Discover, American Express and paypal payments. We also accept checks. Processing of checks takes an additional 10 days, or until we receive confirmation that the check cleared.

Is my credit card safe?

We use SSL to protect your information when you send your credit card information to us. SSL is widely used by e-commerce web sites to protect information from being tapped. We use VeriSign, the industry¡¯s most trusted service for computer transactions. Just look for the sign to ensure your information¡¯s security. We don¡¯t save your credit card information on our web site, so your information is always protected. Part of your credit card information is stored in VeriSign¡¯s system. There are two advantages. First, VeriSign is the leading company in web security. They have experts and state of art technology to protect your information. Second, even we cannot see your complete credit card number. That adds more security to your credit card information.

Will you see my credit card number?

We only see first and last 4 digit of your credit card number. The 8 digits in the middle are masked. We do not keep these numbers on file. This is for your safety.

What is the return policy?

The AutoHarp Store guarantees satisfaction. We will refund the purchase price of any in- stock item, if the buyer is not 100% satisfied. We will accept returns within 30 days from the date of purchase. All returned items are subject to a 15% restocking charge. Buyer must return the item in the same condition that we shipped it in, with return shipping pre-paid. In order to return any item, please fill out the Return Form on our home page or call us. You will receive a return confirmation number and instructions. Failure to follow the return instructions will result in additional re-stocking fees. There will be a charge for returning parts that are shipped to us without a return authorization number or additional parts that are shipped with parts that have been authorized for return.

How fast can I get my order?

In most cases orders are processed on the same day, excluding weekends. We carry most items in stock so we can process and deliver our products to customers as fast as possible. Next day air, 2 day and 3 day deliveries can be arranged but will require and additional charge that will be applied after the item is purchased. Must be specified by contacting a representative via e-mail or phone.

How much do I have to pay for tax?

We are not required to collect tax. Florida residents will be charged sales tax according to specified rates.